FREE SHIPPING!
Free Standard Shipping on U.S. Orders

Shipping Info

UNITED STATE / INTERNATIONAL SHIPPING

Free Standard Shipping on U.S. Orders

* Order total not including taxes.
* Order total for residents of Florida 6 % sales tax.


Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico, which will ship with USPS.

Standard Shipping cost $ 9.95 order under $ 99 USD
Standard Shipping cost $ 15.95 order under $ 199 USD
Standard Shipping cost $ 25.95 order under $ 299 USD
Standard Shipping cost $ 35.95 order under $ 399 USD

ORDER FULFILLMENT

Orders are processed through our system every business day at 10 AM PST. All orders placed after 10 AM PST will be processed the next business day.

Please allow 1-2 additional business days for your order to be fulfilled and shipped.

During periods of high volume such as Christmas, please allow up to 4 business days for your order to ship.

Expedited orders are processed through our system every business day at 1 PM PST. All expedited orders placed after 1 PM PST will be processed the next business day.

**Overnight orders are processed every business day at 1 PM PST. All Overnight orders placed after 1 PM PST will ship the following day.

Business days are Monday through Friday. Business days do not include weekends or national holidays.


SHIPPING

How did my package ship?

Orders with free standard shipping will ship via USPS.

Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico, which will ship with USPS.

How long will my package take to arrive?

Your order is being packed and shipped from our warehouse in Miami, Florida. Orders with standard shipping will take approximately 5 to 10 business days to be delivered.

What are business days?

Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.

How do I know my package has shipped?

When orders are packed in our warehouse in Miami, Florida, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.

Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. The tracking of your package is only updated when it reaches the next distribution center.

Why are certain products unavailable to ship to Internationally?

All our products those are available for International Delivery.

What do I do if my package does not arrive in the estimated timeframe?

All standard orders take 5 to 10 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.


CANADA

DHL World Wide Express Shipping on Canadian Orders

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 99 USD

$20 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 199 USD

$40 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 299 USD

$60 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 399 USD and more

$90 USD*


UNITED KINGDOM

DHL World Wide Express Shipping on UK Orders

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 99 USD

$25 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 199 USD

$45 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 299 USD

$65 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 399 USD and more

$95 USD*

International Shipping:

DHL World Wide Express Shipping on GERMANY, FRANCE, ITALY, SPAIN, JAPAN Orders

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 99 USD

$25 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 199 USD

$45 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 299 USD

$65 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

3-5 Business Days

Total Delivery Time

4-7 Business Days

Shipping Cost for order under $ 399 USD and more

$95 USD*


International Shipping:

DHL World Wide Express Shipping on all orders

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

7-9 Business Days

Total Delivery Time

8-11 Business Days

Shipping Cost for order under $ 99 USD

$69 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

7-9 Business Days

Total Delivery Time

8-11 Business Days

Shipping Cost for order under $ 199 USD

$99 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

7-9 Business Days

Total Delivery Time

8-11 Business Days

Shipping Cost for order under $ 299 USD

$139 USD*

Shipping Method

DHL EXPRESS

Processing Time

1-2 Business Days

Delivery Time

7-9 Business Days

Total Delivery Time

8-11 Business Days

Shipping Cost for order under $ 399 USD and more

$179 USD*


CUSTOMS, DUTIES AND VAT


What is custom duty?

Customs duty is a tax that is determined by the customs authority of your country based on product type, known as commodity, value, weight and dimensions. Customs duty is established by your customs authority. Duty, tariffs, and taxes are not prepaid by Chateau Cosmetics Botanical Beauty. You will pay any duty fees when your package is delivered. We do not ship any International orders to PO Box. Please provide the correct contact phone number for the delivery International shipments by DHL EXPRESS International.


Why would customs delay the delivery of my package?

Customs may inspect your package due to a product name, description, commodity type, and/or value. Customs may also review the value of an item.


Do I pay VAT?

Yes. A 20% VAT charge is included in the price of each item to abide by European Union tax law.

Our products are available in the following countries. All inquiries regarding orders placed on our official websites may be directed to info@chateaucosmetics.com **PLEASE NOTE** that inquiries regarding orders placed on our websites may be discussed with each individual order. This includes shipping, returns, refunds, and exchanges.

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