How do I return an item?

Returns & Exchanges

Purchases made at Chateaucosmetics.com, may be returned within 45 days of purchase by contacting info@chateaucosmetics.com or 1(305) 790 8829 We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer’s responsibility.

Damaged / Defective Product

When your Chateaucosmetics.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at info@chateaucosmetics.com or phone: 1(305) 790 8829. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge. IS IT EASY TO RETURN ITEMS?

Common Returns Questions

IS IT EASY TO RETURN ITEMS?

Once your return is authorized, you''ll receive step-by-step shipping instructions for your return package.


HOW SOON WILL I GET MY REFUND?

Once received, returns my take up to 10 days to process. Once processed by our return specialist it may take 3-7 days depending on your banking institution to reflect your statement.


WHAT ITENS ARE RETURNABLE?

Items purchased in the last 45 days for our US customers only. International customer, please visit our HELP CENTER to return instructions or to contact Customer Service info@chateaucosmetics.com

WHAT ITEMS ARE NON-REFUNDABLE?

Used, Opened

Items marked as final sale.

Discontinued items.

Partial return of gift sets.

Free gifts or promotional items with retail value.

Products from orders you have not received.


Still have questions? Customer Service can be reached via email at info@chateaucosmetics.com or by phone, 1 305 - 790 8829 from 10am - 6pm, Monday - Friday, EST.